Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Free shipping on every order across India. Most prepaid orders dispatch within 1 business day. Tracking details are sent via WhatsApp and Email once your order has been shipped.

SHIPPING AT A GLANCE

✓ Free Shipping on all orders across India

✓ Express Shipping available at checkout

✓ Most prepaid orders dispatch within 1 business day

✓ Tracking updates sent via WhatsApp and Email

✓ International shipping available to select countries

✓ COD available on eligible orders

SHIPPING TIMELINES

All delivery estimates below are calculated from the date of dispatch, not the date of order placement.

Metro Cities

Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad

Free Shipping: Up to 6 Business Days

Express Shipping: Up to 3 Business Days

Other Cities & Towns

Free Shipping: 6–8 Business Days

Express Shipping: 4–5 Business Days

North East India

Free Shipping: Up to 10 Business Days

Express Shipping: Contact Us

Gujarat

Free Shipping: Up to 10 Business Days

Express Shipping: Contact Us

Jammu & Kashmir

Free Shipping: Up to 10 Business Days

Express Shipping: Contact Us

Important Information

  • Business days exclude Sundays and public holidays.

  • Saturday is not counted as a business day for dispatch and delivery calculations.

  • Express shipping orders placed after 5 PM are treated as next-business-day orders.

  • Tracking details are sent by Email and WhatsApp after dispatch.

  • Free shipping is available on every order with no minimum purchase requirement.

DISPATCH TIMES

Orders are processed and shipped from our Varanasi facility on business days.

Prepaid Orders

Orders placed before 2 PM are generally dispatched on the same business day.

Orders placed after 2 PM are generally dispatched on the next business day.

Cash on Delivery Orders

COD orders require verification before dispatch and may take up to 24 additional hours to process.

Orders placed after 2 PM on Friday are generally dispatched on Monday.

Express Shipping Orders

Express orders receive priority processing.

Orders placed before 2 PM are generally dispatched the same day.

Orders placed after 5 PM are treated as next-business-day orders.

Peak Season Delays

During major sales and festive periods such as Diwali, Navratri, Valentine's Day, and other high-volume events, dispatch may require up to 2 additional business days.

Tracking Information

Tracking details are sent via WhatsApp and Email once the order is dispatched.

Please allow up to 2 hours for tracking information to become active after dispatch confirmation.

If you require urgent delivery, please contact us on WhatsApp before placing your order and we will confirm the earliest dispatch date available for your pincode.

ORDER CANCELLATIONS

Orders may only be cancelled before dispatch and before a shipping label has been generated.

Prepaid Orders

If your order has not yet been dispatched, we can cancel it and process a refund.

A 2% payment gateway fee may be deducted from prepaid order cancellations.

Refunds are typically processed within 5–7 business days.

COD Orders

COD orders may be cancelled before dispatch without any cancellation fee.

Once a Shipping Label Is Generated

Once a shipping label has been generated, the order enters our dispatch process and cannot be cancelled, even if it has not physically left our facility.

After Dispatch

Orders cannot be cancelled after dispatch.

Where applicable, customers may request a return after delivery in accordance with the Return & Refund Policy for their collection.

₹999 Trial Sale Orders

₹999 Trial Sale orders can only be cancelled before a shipping label is generated.

Once a shipping label has been created, cancellation is not possible under any circumstances.

FAILED DELIVERIES & RETURNED SHIPMENTS

Courier partners generally attempt delivery up to three times before returning a package.

Please ensure your delivery address and phone number are accurate at checkout.

If Your Package Is Returned To Us

You may choose one of the following:

  • Re-shipment of the order (additional shipping charges apply)

  • Refund after applicable shipping deductions

COD Orders Returned To Sender

If a COD order is returned because delivery was refused or the customer was unavailable:

  • No refund will be issued.

  • The order will be considered abandoned.

  • Repeated COD refusals may result in COD being disabled for future orders.

Prepaid Orders Returned To Sender

Refunds will be processed after deducting:

  • Original shipping charges

  • Return shipping charges

Refunds are generally processed within 5–7 business days after the package reaches our facility.

Delivered But Not Received

If your tracking information shows the parcel as delivered but you have not received it, contact us within 24 hours of the delivery update.

Please provide your order number and tracking number so that we can raise a courier investigation immediately.

Claims raised after 24 hours may not be accepted by the courier.

RECEIVING YOUR ORDER

Please inspect your order immediately after delivery.

Record An Unboxing Video

We strongly recommend recording a continuous, uncut unboxing video from the moment you receive your package.

An unboxing video is mandatory for any claim involving:

  • Damage

  • Manufacturing defects

  • Incorrect items

Check The Outer Packaging

If the outer packaging appears damaged or tampered with, please note this with the courier before accepting delivery.

If the damage is severe, you may refuse delivery and contact us immediately.

Verify Your Product

Please confirm:

  • Product design

  • Colour

  • Quantity

  • Variant ordered

Any discrepancy must be reported within 24 hours of delivery.

Keep Original Packaging

Please retain the original:

  • Jewellery box

  • Pouch

  • Thank You Card

Packaging may be required for returns, exchanges, or claims.

INTERNATIONAL SHIPPING

Carryallco ships to selected international destinations including:

  • Canada

  • United Arab Emirates (UAE)

  • United Kingdom (UK)

International Delivery

Delivery timelines vary depending on destination and are shown at checkout.

Customs & Import Charges

Customers are solely responsible for:

  • Customs duties

  • Import taxes

  • Local government fees

  • Customs clearance charges

Carryallco does not pre-pay customs duties or taxes.

International Returns

Standard Indian return and exchange policies do not apply to international orders.

Customers wishing to return an item must:

  • Arrange return shipping independently

  • Bear all shipping costs

  • Bear all customs duties and taxes

  • Accept all transit risks

Important Conditions

  • Contact support@carryallco.com before shipping any international return.

  • Unapproved returns cannot be processed.

  • Carryallco is not responsible for international parcels lost or damaged during return transit.

  • We strongly recommend using a tracked and insured courier service.

Refused International Orders

If an international shipment is refused or returned:

  • Original shipping charges will be deducted.

  • Return shipping charges will be deducted.

  • The remaining balance, if any, will be refunded.

International shipping charges are non-refundable once an order has been dispatched.

CONTACT US

Email: support@carryallco.com

WhatsApp: +91 95823 39969

Customer Support Hours:

Monday – Saturday: 9:00 AM – 8:00 PM IST

Sunday: 10:00 AM – 7:00 PM IST

LEGAL INFORMATION

This Shipping Policy is provided in addition to your rights under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Nothing in this policy limits your statutory consumer rights.

Carryallco reserves the right to update or modify this policy at any time without prior notice.

Orders will be governed by the Shipping Policy in effect at the time of purchase.

All disputes arising from orders placed on carryallco.com shall be subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh, India.