Refund policy

RETURN & REFUND POLICY

Please read the policy for your specific collection before raising any request. Different collections have different terms.

Last updated: June 2026

QUICK REFERENCE

Policy Summary by Collection

Demifine 18K Gold & Men's Demifine

  • Request within 24 hours of delivery

  • Return and exchange window: 7 days from delivery

  • Return & Exchange available

American Diamond

  • Request within 24 hours of delivery

  • Exchange process completed within 7 days

  • Exchange Only

925 Sterling Silver

  • No returns or exchanges

  • Defect claims within 24 hours with unboxing video only

  • Final Sale

Vegan Handbags

  • No returns or exchanges

  • 2-year warranty on manufacturing defects only

  • Final Sale

₹999 Trial Sale

  • No returns

  • No exchanges

  • No warranty

  • No claims

  • No exceptions

DEMIFINE 18K GOLD & MEN'S DEMIFINE

We stand fully behind our demifine pieces. This policy applies to all Demifine 18K Gold Plated products, including the Men's Demifine collection.

Return & Exchange Policy

  • All return and exchange requests must be raised within 24 hours of delivery. This is non-negotiable.

  • Return or exchange must be completed within 7 days from the date of delivery.

  • Products must be unworn with all tags intact and returned with the original box, pouch, and card.

  • Jewellery must not have been resized or altered.

  • Earrings cannot be returned or exchanged once the packaging seal has been broken unless a manufacturing defect or wrong item is confirmed by unboxing video.

  • Damage and manufacturing defect claims require a continuous, uncut unboxing video showing the sealed package being opened.

  • To raise a request, email support@carryallco.com or WhatsApp +91 95823 39969 within 24 hours of delivery.

  • Reverse pickup is available in most serviceable pincodes.

  • Exchanges are subject to stock availability.

  • If a replacement is unavailable, store credit or bank refund may be offered.

Important

  • Damage caused during return transit due to improper packing is not covered.

  • Lost return shipments are not covered by Carryallco.

AMERICAN DIAMOND COLLECTION

Our American Diamond collection is exchange-only.

Exchange Policy

  • Exchange request must be raised within 24 hours of delivery.

  • Exchange process must be completed within 7 days.

  • No returns or refunds.

  • Exchanges are only available for:

    • Wrong item sent

    • Manufacturing defects

    • Damage in transit

  • Item must be unused, unworn, and in original packaging.

  • Unboxing video is mandatory for all claims.

  • Reverse pickup is available in most serviceable pincodes.

  • Size or style exchanges are not available.

925 STERLING SILVER COLLECTION

All 925 Sterling Silver products are final sale.

Final Sale Policy

  • No returns or exchanges after delivery.

  • Manufacturing defects or wrong items must be reported within 24 hours with an unboxing video and photos.

  • Tarnishing is a natural property of genuine silver and is not considered a defect.

  • Please confirm size, length, and design details before ordering.

VEGAN LEATHER HANDBAGS

All vegan handbags are final sale.

Final Sale Policy

  • No returns or exchanges after delivery.

  • Manufacturing defects must be reported within 24 hours with an unboxing video and photos.

  • Wrong item claims must be reported within 24 hours.

  • Covered under a 2-year manufacturing defect warranty.

Not Covered

  • Scratches from normal use

  • Color fading from sunlight or rain

  • Damage from overloading

  • Damage caused after delivery

₹999 TRIAL SALE

Items purchased during the ₹999 Trial Sale are heavily discounted and sold as final sale.

Complete Exclusion Policy

  • No returns

  • No exchanges

  • No warranty

  • No defect claims

  • No cancellations after shipping label generation

  • No transit damage claims

  • No exceptions

By placing an order, you confirm acceptance of these terms.

PACKAGING & REFUND DEDUCTIONS

Please return all original packaging.

Missing or damaged packaging may result in deductions from bank refunds.

Store Credit Benefits

  • Zero deductions

  • Full refund amount credited

  • Additional 10% bonus credit

  • No gateway fees

  • No shipping deductions

  • No packaging deductions

Example:
A ₹1,500 refund becomes ₹1,650 in store credit.

Bank Refund Deductions

The following may be deducted:

  • 2% payment gateway fee

  • 1% handling fee

  • Initial shipping charge

  • Return shipping charge

  • Missing packaging costs

GIFT ORDERS

  • The 24-hour request window starts when the package is delivered.

  • Refunds are always issued to the original purchaser.

  • Store credit is recommended when gifting.

REFUND OPTIONS

Option 1: Bank Refund

  • Refunded to original payment method

  • Processed within 5–7 business days after approval

  • Subject to applicable deductions

Option 2: Store Credit (Recommended)

  • Zero deductions

  • Additional 10% bonus credit

  • Added instantly after approval

  • Never expires

  • Valid on all collections

STORE CREDIT TERMS

  • No deductions of any kind

  • Additional 10% bonus credit

  • Never expires

  • Valid across all collections

  • Non-transferable

  • Can be used partially

One-Cycle Rule

Orders placed using store credit are eligible only for bank refund if returned later. Store credit cannot be reissued on a store-credit order.

EXCHANGE RULES

  • Maximum one exchange per order

  • Same-value or lower-value exchanges only

  • Higher-value exchanges require payment of the difference

  • ₹99 processing fee applies to non-defect exchanges

  • Photo evidence is required for all exchanges

  • Original packaging must be returned

  • Repeated or suspicious claims may be declined

Products showing signs of wear will not qualify for exchange.

HOW TO RAISE A RETURN OR EXCHANGE

Step 1: Contact Us

Within 24 hours of delivery:

Provide:

  • Order number

  • Issue description

  • Unboxing video (where required)

Step 2: Eligibility Review

Our team reviews requests within 24–48 hours.

Step 3: Pack & Ship

  • Use original packaging

  • Follow provided instructions

  • Keep packing video and tracking details

Step 4: Refund or Exchange

  • Refunds processed within 5–7 business days

  • Exchanges dispatched within 3–5 business days after approval

WARRANTY

Demifine 18K Gold & Men's Demifine

5-Year Manufacturing Defect Warranty

American Diamond

6-Month Manufacturing Defect Warranty

925 Sterling Silver

1-Year Manufacturing Defect Warranty

Vegan Handbags

2-Year Manufacturing Defect Warranty

₹999 Trial Sale

No Warranty

Warranty Does Not Cover

  • Tarnishing from water, perfume, sweat, or chemicals

  • Normal wear and tear

  • Scratches or scuffs

  • Physical damage

  • Improper storage

  • Damage caused by misuse

To raise a warranty claim:
support@carryallco.com

LEGAL INFORMATION

This policy is provided in addition to your rights under applicable Indian consumer laws, including:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

If any provision conflicts with applicable law, the law shall prevail.

Carryallco reserves the right to amend this policy at any time.

All disputes are subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh, India.

For support:

Email: support@carryallco.com

WhatsApp: +91 95823 39969

Support Hours:
Monday–Saturday: 9:00 AM – 8:00 PM IST
Sunday: 10:00 AM – 7:00 PM IST