Cancellation, Return & Refund Policy
Carryallco
Cancellation, Return & Refund Policy
One simple policy for all our jewellery. In this policy, a return (with refund) is only for items that arrive damaged, defective, wrong, or incomplete. An exchange is for every other eligible reason.
Last updated: September 2026
At a glance
Damaged, wrong, missing, or defective on arrival → contact us within 24 hours. An unboxing video is strongly required as primary evidence → return → refund, store credit, or free exchange, subject to verification.
Change of mind, wrong size, ordered by mistake → exchange within 3 days of delivery (exchange charges apply).
Refunds → only for approved damaged, defective, wrong, or missing-item cases and eligible cancellations.
Earrings → not exchangeable once the seal is broken, for hygiene reasons.
Custom, personalised & pre-order items → final sale.
Quick Reference
Policy at a Glance
Find your situation below, then read the detailed section for full terms.
Report within 24 hrs of delivery with a continuous unboxing video. Refund, store credit, or free exchange — subject to verification.
Return / ResolutionDidn't like it, wrong size, change of mind — exchange only, raised within 3 days of delivery. Shipping & handling charges apply.
Exchange OnlyAfter 3 days, no exchange under this policy is available. Manufacturing defects that appear later are handled under our separate Warranty Policy.
Not EligibleNot exchangeable once the seal is broken — only returns for damaged, defective, wrong, or missing items are accepted.
Defect OnlyNo returns or exchanges, except a return for a damaged, defective, wrong, or missing item reported within 24 hrs with unboxing video.
Final SaleAdvance goes to store credit — in full if cancelled before dispatch; after deducting shipping, return shipping & handling if rejected at delivery. Full refund if the issue is caused by us.
No Cash RefundCancellation
Order Cancellation
You can cancel an order only until it is dispatched. Once a shipping label has been generated and the order is handed to the courier, it cannot be cancelled.
- Before dispatch: WhatsApp us at +91 95823 39969 or email support@carryallco.com with your order number. We will confirm the cancellation if the order has not yet been dispatched.
- Prepaid orders cancelled before dispatch: Refunded to your original payment method within 5–7 business days, or as store credit (instant, with 10% bonus) if you prefer.
- COD orders cancelled before dispatch: Cancelled at no charge.
- Partial COD orders: The advance follows the Partial COD rules below — issued in full as store credit if cancelled before dispatch.
- After dispatch: Orders cannot be cancelled. Refusing delivery does not count as a cancellation or return. No refund is issued solely because delivery was refused. Any refund, if applicable, will be handled only after the product is returned to Carryallco and assessed under the applicable terms of this policy.
- Refused COD deliveries: Carryallco may disable Cash on Delivery for customers who repeatedly refuse COD orders.
- Custom, personalised, engraved & pre-order items: Cannot be cancelled once the order is confirmed or production has begun.
- Cancellation by Carryallco: We may cancel an order due to stock unavailability, a pricing or listing error, or suspected fraud. In such cases, you receive a full refund to your original payment method with no deductions.
All Jewellery
Returns, Refunds & Exchanges — All Jewellery
This single policy applies to every jewellery collection on Carryallco — 18K Gold PVD, Men's 18K Gold PVD, 925 Sterling Silver, and American Diamond — at every price point, including items priced below ₹1,000 and pieces bought in bundles, combos, or on sale.
Return → refund, store credit, or free exchange — only if the product arrives damaged, defective, wrong, or with items missing. Report within 24 hours with an unboxing video. Subject to verification.
Exchange → for every other reason. Raise within 3 days of delivery. Shipping & handling charges apply.
- Eligible reasons only: The product arrived damaged in transit, is not the item you ordered, has an item missing from the order, or has a manufacturing defect that is visible when the package is opened.
- Request deadline — 24 hours: These delivery issues must be reported within 24 hours of delivery, so we can verify them with the courier and our dispatch records. Delivery-issue claims raised after 24 hours will not be accepted under this policy.
- Defects that appear later: A manufacturing defect that only becomes apparent after the 24-hour window (for example, a clasp or setting failing during normal use) is not a delivery issue. It is assessed under our separate Warranty Policy.
- Unboxing video — required: A continuous, uncut video showing the sealed package being opened and the damage, defect, wrong item, or missing item clearly visible. This is our primary evidence and should be recorded for every order. Claims without an unboxing video may be declined where the available evidence is insufficient to verify the claim. In exceptional cases, Carryallco may, at its discretion, assess a claim using other evidence such as clear photos, outer-packaging condition, package weight, and courier records.
- Your options after inspection: Once the returned item is received and passes our quality check, you choose one of: (1) full bank refund with no deductions, (2) store credit with +10% bonus, or (3) a free exchange for the same or another piece.
- No charges to you: Reverse pickup, re-dispatch, and handling are fully covered by Carryallco for all approved returns under Part A.
- Condition: The item must be returned unworn, with its original box, pouch, card, and tags.
- No returns or refunds: Returns and refunds are not available for reasons such as not liking the product, change of mind, wrong size ordered, colour or finish looking different on screen, or ordering by mistake. These are eligible for exchange only.
- Request deadline — 3 days: The exchange request must be raised within 3 days of delivery. After 3 days, no exchange under this policy is available. Manufacturing defects that appear later are handled under our separate Warranty Policy.
- Charges apply: The customer pays three exchange charges: (1) return shipping (reverse pickup), (2) re-dispatch shipping of the replacement, and (3) a handling charge. Shipping costs vary by pincode, so we quote the exact total in writing before you confirm the exchange. Nothing is charged, and no pickup is arranged, until you accept the quote. If you decide not to go ahead, you can withdraw at no cost. Charges are paid before the replacement is dispatched.
- Condition required: Unworn, unused, all tags intact, with the original box, pouch, and card. Pieces must not be resized or altered in any way.
- Photo evidence: A clear photo of the piece placed on or next to the original packaging, with the order number visible.
- Wrong ring size: Rings are not physically re-cut or resized. Raise a size exchange within 3 days of delivery and we will send a fresh piece in the correct size, subject to stock. Exchange charges apply.
- Same or lower value: Exchanges are for items of equal or lower value. For a higher-value item, you pay the price difference before dispatch via a payment link we share at approval.
- Stock availability: Exchanges are subject to availability. If the requested replacement is unavailable, we will offer another design or store credit.
⚠️ Earrings — hygiene rule: For hygiene reasons, earrings cannot be exchanged once the packaging seal has been broken. They are accepted only as a return under Part A — damaged, defective, wrong, or missing item — reported within 24 hours with an unboxing video. This applies to all earring styles across all jewellery collections.
Final Sale
Vegan Leather Handbags
Our vegan leather bags are sold as final sale. Every bag is carefully inspected before dispatch. Please check dimensions, colour, and product images carefully before placing your order.
- Vegan Leather Handbags are not eligible for return or exchange once delivered — for any reason, including colour variation from screen display.
- Damaged, defective, or wrong bag received: Contact us within 24 hours of delivery with a continuous unboxing video and clear photos. Once verified, we will arrange a replacement or refund as per Part A above.
- Issues that appear after delivery: These are handled under our separate Warranty Policy, not this policy.
- Questions before buying? WhatsApp us at +91 95823 39969 — we're happy to share additional photos or videos of the bag.
Final Sale
Custom-Made & Pre-Order Items
Custom, personalised, and pre-order pieces are made specifically for you, so they follow different terms from our ready-stock items.
- Custom, personalised & engraved pieces are final sale: no returns, exchanges, or cancellations once the order is confirmed, as they are produced specifically for you and cannot be resold.
- Pre-order items are made to order: the expected dispatch window is shown on the product page. Pre-orders cannot be cancelled once production has begun.
- Sizing is the customer's responsibility: please confirm your size before ordering — custom items cannot be resized or exchanged. Use our size guide or WhatsApp us if unsure.
- Only remedy: a return under Part A above — a damaged, defective, wrong, or missing item reported within 24 hours of delivery with a continuous, uncut unboxing video.
Partial COD
Partial COD (Advance Payment) Orders
Some Cash on Delivery orders require an advance payment at the time of order placement, with the remaining balance payable to the courier at delivery. The advance amount depends on the order value — for example ₹299 on some orders and more on higher-value orders — and is shown at checkout. Please read these terms before choosing Partial COD.
- Cancelled before dispatch: The advance is not refunded to your original payment method. Instead, the full advance amount is issued as store credit to your Carryallco account.
- Package rejected or balance refused at delivery: The advance is not refunded to your original payment method. We deduct the forward shipping charge, the return (RTO) shipping charge, and the handling charge from your advance. Whatever remains is added to your Carryallco account as store credit. If the charges equal or exceed the advance, nothing remains and no store credit is issued.
- Example: You order a ₹4,000 product and pay a ₹400 advance, then decline the package at delivery. The forward shipping, return shipping and handling charges are deducted from the ₹400, and the balance is added as store credit.
- After dispatch: An order cannot be cancelled once dispatched. Refusing delivery is treated under the rule above — it does not create a refund to your payment method.
- Exception — issues caused by Carryallco: The advance is fully refunded, with no deductions, if the problem is on our side — for example, we cannot fulfil the order, we cancel it, the wrong item is sent, or an approved damaged, defective, or missing-item claim is made under Part A. In these cases it is refunded to your original payment method, or as store credit if you prefer.
- Store credit cannot be encashed: Store credit from a Partial COD advance follows our standard Store Credit Terms — it can only be used towards a future purchase. The 10% store-credit bonus does not apply to Partial COD advances.
By placing a Partial COD order, you confirm you have read and accept these terms. If you are unsure whether you want the item, we recommend not opting for Partial COD.
Charges
What You Pay — By Situation
Every Carryallco order is sent with a branded box, thank-you card, and pouch. Please return everything that came with your order.
| Charge | Return (Damaged / Defective / Wrong / Missing) | Exchange (Other Reasons) |
|---|---|---|
| Return shipping (reverse pickup) | Free | Customer pays |
| Re-dispatch shipping | Free | Customer pays |
| Handling charge | Free | Customer pays |
| Bank refund deductions | None — full refund | N/A — no refunds |
| Jewellery box or pouch damaged / missing | No deduction | Cost charged |
| Price difference (higher-value item) | Customer pays | Customer pays |
| 10% bonus on store credit | +10% added | N/A |
💡 Exchange charges vary by pincode. Our team quotes the exact total in writing before you confirm the exchange — nothing is charged or picked up until you accept.
Refunds
How Will You Get Your Money Back?
Refunds apply only to approved returns under Part A (damaged, defective, wrong, or missing items) and to eligible cancellations. Exchanges are not refunded.
How the refund sequence works: Claim approved → reverse pickup → item received at our unit → quality check passed → you choose bank refund, store credit, or exchange → refund processed. Approval of a claim means the pickup can go ahead; the refund itself is processed only after the item passes inspection.
Once your return passes inspection, choose one of the following:
- Full amount — no deductions
- Refunded to your original payment method
- COD orders refunded via bank transfer (UPI / NEFT)
- Processed within 5–7 business days after the item passes inspection
- Bank processing time: additional 3–5 business days
- Full refund amount + 10% bonus credit
- Added to your account within 24 hours after the item passes inspection
- Never expires — use on any collection
- Cannot be encashed or converted to a bank/UPI refund
- 10% bonus not re-applied on store-credit orders
Store Credit
Store Credit — Full Terms
- 10% bonus credit: On top of the full refund amount, we add a 10% bonus. A ₹1,500 refund becomes ₹1,650.
- Fast credit: Added to your Carryallco account within 24 hours of your return being approved and inspected.
- Never expires: Use it on your next order or months from now — it will be there.
- Applicable on all collections: Use it on any Carryallco product.
- Partial use: If your credit is ₹1,650 and your order is ₹1,200, the remaining ₹450 stays in your account. If your order exceeds your balance, pay the difference via any available payment method.
- Store-credit orders: If an order paid fully or partially with store credit is later refunded, the refund is issued as store credit only — minus the original 10% bonus, so it isn't compounded on reuse.
- Non-transferable: Linked to the original customer account and cannot be transferred, gifted, or applied to another account.
⚠️ Store credit cannot be encashed under any circumstance. Once issued, it exists only as account credit for future purchases on carryallco.com — never convertible to cash, bank transfer, or UPI, regardless of how it was earned. This cannot be overridden by customer service.
Exchange Conditions
Exchange Rules & Fair Use
Exchanges are offered in good faith. These conditions apply to all exchange requests.
- One exchange per order — maximum: Each order number is eligible for one exchange only. The replacement piece cannot be exchanged again. If it arrives damaged, defective, wrong, or incomplete, it is handled as a return under Part A.
- Charges are non-refundable: Exchange charges paid are not refunded, even if the exchange is declined on inspection because the piece was worn, damaged, or incomplete.
- Packaging must be returned: The original box, pouch, and card must accompany all exchanges. Missing or damaged packaging will be charged.
- Misuse and repeated claims: Carryallco may decline requests where there is evidence of misuse, repeated pattern behaviour, or wear inconsistent with the stated reason. Accounts with repeated or suspicious requests may have exchange privileges suspended.
⚠️ Exchanges are not a rental service. Pieces returned with signs of wear — scratches, bent findings, scuffed surfaces, or perfume residue — will be rejected on inspection and sent back to you at additional shipping cost. No replacement will be issued.
Gifting
Gifted Orders
- Windows start at delivery: The 24-hour return window and the 3-day exchange window begin when the order is delivered to the shipping address — not when the recipient opens the gift. If the gift is for a future occasion, please check the piece on arrival.
- Refunds go to the purchaser: All refunds — bank or store credit — go to the original payment method or account of the person who placed the order.
- Gift messages: Add a note at checkout or WhatsApp us at +91 95823 39969 before dispatch. We'll do our best to include it.
Process
How to Raise a Request
Follow all four steps. Do not send items back without going through this process — unapproved returns cannot be processed.
WhatsApp +91 95823 39969 or email support@carryallco.com — within 24 hours of delivery for a return (damaged, defective, wrong, or missing item), or within 3 days of delivery for an exchange. Include your order number, the reason, and your unboxing video (return) or photo (exchange). For exchanges, we'll send you the exact charges to accept before anything is arranged.
Our team reviews your request within 24–48 hours. Approval is not automatic. If approved, we share packing instructions and the return address. For exchanges, we first send the exact charges in writing; pickup is arranged only after you accept. If rejected, we clearly state the reason.
We arrange a doorstep reverse pickup in most serviceable pincodes. Pack the jewellery securely in the original box with padding, record a continuous packing video, write the return address clearly on the outer packaging, and seal it fully so the pickup person cannot open it. Keep your packing video and tracking number safe. If your pincode isn't serviceable, we'll guide you to self-ship to our Varanasi address.
Once the item is received and passes inspection, we confirm your choice of bank refund, store credit, or exchange. Bank refunds are processed within 5–7 business days of that confirmation (plus 3–5 business days for your bank); store credit is added within 24 hours. Exchange replacements are dispatched within 3–5 business days after the returned item passes inspection. You'll be notified at every step via email and WhatsApp.
⚠️ Damage during return transit: If a piece reaches us damaged due to improper packing, it is not eligible for refund or exchange and will be sent back at additional shipping cost. If unsure, take it to a nearby Blue Dart, DTDC, or Delhivery branch for professional packing.
⚠️ Proof of what you handed over: Your refund or exchange depends on what reaches us. Every return is opened on a recorded video at our unit. If a return arrives as the wrong product, a different or substituted piece, an empty package, with jewellery missing, or with signs of tampering, Carryallco will review the available evidence — including your packing video and sealed-package photos, our recorded opening video, tracking information, package weight, and courier records. The claim will be declined unless the available evidence establishes that the correct, complete item was packed and handed over for return.
⚠️ Lost or tampered in return transit: If a return shipment is lost or tampered with after handover, Carryallco will investigate using the available packing video, sealed-package photographs, tracking information, and courier records. A refund or exchange will not be processed unless the available evidence establishes that the correct product was handed over for return. Where the evidence is insufficient to establish the contents of the shipment, Carryallco may be unable to process the refund or exchange. Where applicable, we will support you in raising a claim with the courier.
⚠️ Deadlines are strict: 24 hours for returns (damaged, defective, wrong, or missing items). 3 days for exchanges. Requests raised after these windows will not qualify under this policy — defects that appear later are assessed under our Warranty Policy.
Legal
Your Legal Rights
This policy is offered by Carryallco voluntarily and is in addition to — not a replacement for — your statutory rights under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Nothing in this policy limits or excludes any rights you may have under Indian consumer protection legislation. In the event of any conflict between this policy and applicable law, applicable law shall prevail.
Warranty on manufacturing defects that appear after delivery is covered under our separate Warranty Policy.
For COD orders, refunds are processed via bank transfer (UPI / NEFT). Carryallco will request your bank account details (account number, IFSC, and account holder name) at the time of refund. Please ensure the account matches the name on your order.
Carryallco reserves the right to amend this policy at any time without prior notice. Changes will be reflected on this page. Purchases made before a policy change are governed by the policy in effect at the time of purchase.
Carryallco reserves the right to decline cancellation, return, exchange, or refund requests that do not comply with this policy, where evidence of misuse is found, or where the claim is determined to be fraudulent. Repeated or pattern-based claims from the same account will be subject to enhanced review and may result in account suspension.
This policy is governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 — including your right to approach the Consumer Commission having jurisdiction where you reside or work — disputes arising out of orders placed on carryallco.com shall be subject to the jurisdiction of the courts of Varanasi, Uttar Pradesh, India.
For any grievances, contact support@carryallco.com or WhatsApp +91 95823 39969 (Monday–Saturday 9 AM–8 PM IST; Sunday 10 AM–7 PM IST).