Carryallco care promise
The Carryallco Promise
We Stand Behind
Every Piece
Our warranty is real because we manufacture in-house in Varanasi. We can actually repair, replate, and replace — no middlemen, no excuses, no false promises.
Coverage
What's Covered
Every full-price Carryallco piece comes with the following — completely free within the warranty period, subject to eligibility verification and approval by our team.
At a glance
Coverage by Purchase Type
Your warranty coverage depends entirely on how the piece was purchased. Read this carefully before submitting any claim.
| Coverage | Full price | Sale / discount | ₹999 trial |
|---|---|---|---|
|
Warranty period
|
5 years | 6 months | No warranty |
|
Replating
Natural plating fade only
|
One-time, free |
One-time, free |
|
|
Resizing
Rings only, within 2 sizes
|
One-time, free |
One-time, free |
|
|
Manufacturing defect
Verified defects only
|
Free repair / replacement |
Free repair / replacement |
|
|
Accidental breakage
Case-by-case assessment
|
Free replacement (once) |
Minimal fee, case-by-case | |
|
Claims per piece
|
1 complimentary | 1 complimentary | None |
|
After warranty ends
|
Lifetime service at minimal fee | Service at standard fee | No support |
One claim per piece — across all categories. If you claim free replating, you cannot also claim accidental breakage replacement for the same item. All claims are individually verified before approval. Carryallco reserves the right to decline claims that do not meet the eligibility requirements below.
Eligibility
Claim Requirements
Every claim must satisfy all of the following before it will be reviewed. Claims missing any of these requirements will not be processed — no exceptions, no follow-ups.
- Unboxing video — mandatory without exception. A continuous, uncut video showing the sealed package being opened and the defect visible at the time of delivery. Videos that are edited, cut, start after opening, or show the item already removed from packaging will not be accepted under any circumstances.
- Valid Carryallco order number. Your order must be verifiable in our system with a purchase from carryallco.com. Claims without a valid order number, or orders from third-party resellers, will not be reviewed.
- Clear, multi-angle photos of the defect. Minimum 3 photos showing the issue from different angles in good lighting. Blurry, cropped, or single-angle photos will delay or disqualify the claim.
- Claim raised within the warranty period. The date of the email to us is the date of claim — not when the damage occurred. Claims raised after the warranty period expires are not eligible regardless of when the issue arose.
- Piece unaltered by third parties. Pieces that have been repaired, modified, resized, or tampered with by anyone other than Carryallco will automatically disqualify the claim.
Process
How to Make a Claim
Follow all five steps exactly. Incomplete submissions will not be reviewed until all required documents are provided.
Important
₹999 Trial Sale — Final Sale, No Exceptions
Items in the ₹999 Demifine Trial Sale are offered at a heavily subsidised price to allow new customers to experience our quality. These are final sale — no exceptions, no case-by-case reviews.
- No returns — all ₹999 sale purchases are final, regardless of reason
- No exchanges — size, colour, or style cannot be changed under any circumstance
- No warranty — neither the 5-year nor the 6-month warranty applies to ₹999 trial items
- No warranty claims — defect, damage, plating, or breakage claims will not be accepted or reviewed
- No cancellations — once confirmed and dispatched, orders cannot be cancelled
- No transit damage claims — replacement or compensation for items damaged in transit is not available
- No exceptions — these terms apply universally and are not negotiable on a case-by-case basis
₹999 trial pieces are sold at a fraction of production cost to give new customers a risk-free way to experience Carryallco quality. By placing a ₹999 sale order, you confirm you have read and fully accept these terms. If you have any questions about a product before purchasing, WhatsApp us at +91 95823 39969 before placing the order — we cannot assist after the order is placed.
Exclusions
What's Not Covered
The following are explicitly excluded from all warranty coverage, regardless of when the issue occurred or how the request is framed.
- Loss or theft of the piece under any circumstances
- Damage caused by contact with perfume, lotion, sanitiser, chemicals, saltwater, or cleaning agents
- Damage from improper storage — contact with other metals, direct sunlight, or humid environments
- Natural tarnishing of 925 Sterling Silver — this is a property of genuine silver and is not a defect
- Plating wear caused by excessive sweating, daily water contact, or failure to follow care instructions
- Pieces repaired, altered, resized, or tampered with by any third party
- Pieces purchased from third-party resellers, marketplaces, or unauthorised channels
- Pieces without a verifiable order number from carryallco.com
- Claims raised after the warranty period has expired
- Claims where no unboxing video is provided for defect or damage claims
- Second or subsequent claims on a piece that has already been serviced under this warranty
- All items purchased in the ₹999 Special Sale — no exceptions
This warranty is valid exclusively on purchases made directly through carryallco.com. One complimentary claim per physical piece, across all coverage categories. Carryallco reserves the right to request supporting documentation — including order invoice, unboxing video, and photos — before processing any claim, to decline claims where evidence is insufficient or inconsistent with the reported issue, and to determine in its sole discretion whether a reported issue qualifies under this warranty. Approval of any claim does not create precedent for future claims. Carryallco's decisions on warranty claims are final and binding. This warranty is offered voluntarily by Carryallco and is in addition to — not in replacement of — any statutory rights you may hold under the Consumer Protection Act, 2019 (India). Warranty terms are subject to change without notice; the version published at carryallco.com/pages/warranty-policy at the time of purchase governs.
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Have a question before submitting?
If you're unsure whether your issue qualifies, reach out first — before sending us the piece. Mon–Sat 9AM–8PM · Sun 10AM–7PM IST