Shipping Policy
Carryallco
Shipping Policy
Everything you need to know about how we deliver your order — timelines, zones, tracking, and dispatch. For cancellations, returns, refunds, and exchanges, please see our Cancellation, Return & Refund Policy.
Last updated: September 2026
Ready-stock orders → dispatched as per the dispatch timeline below → delivered within your zone's timeline, counted from dispatch.
Pre-order / made-to-order → minimum 15–20 business days production (may extend depending on workload, demand, order volume, or design complexity) → quality check → dispatch → delivered within your zone's timeline, counted from dispatch.
Delivery
How Long Will It Take?
We ship pan-India via trusted courier partners. All estimated delivery times are from the date of dispatch — not the date of order placement.
| Delivery Zone | Free Shipping | Express Shipping |
|---|---|---|
| Metro Cities | 6 business days | 3 business days |
| Other Cities & Towns | 6–8 business days | 4–5 business days |
| North East India | Up to 10 business days | Contact us for options |
| Gujarat | Up to 10 business days | Contact us for options |
| Jammu & Kashmir | Up to 10 business days | Contact us for options |
📍 Metro-city timelines apply to pincodes classified by our courier partners as metro or priority service locations — for example, Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, and Ahmedabad.
📅 Business days exclude Sundays and public holidays. Saturday is not counted as a business day for dispatch and delivery calculations.
⏰ Express shipping orders placed after 2 PM are dispatched the next business day — please add one business day to the estimate.
📦 A tracking link is sent via email and WhatsApp once your order is dispatched.
🚚 Free Shipping on every order, pan-India — no minimum order value required. Want it faster? Choose Express Shipping at checkout for priority dispatch and delivery.
Dispatch
When Will My Order Be Dispatched?
Orders are processed and dispatched from our Varanasi unit on business days. Dispatch times depend on when your order is placed and the payment method used.
- Prepaid orders (UPI / card / net banking): Orders placed before 2 PM are typically dispatched the same business day. Orders placed after 2 PM are dispatched the next business day.
- COD orders: COD orders are verified before dispatch and may take an additional 24 hours to process. Orders placed on Friday after 2 PM will be dispatched on Monday (next business day).
- Express shipping orders: Given priority dispatch. Orders placed before 2 PM on a business day are dispatched the same day. Orders placed after 2 PM are dispatched the next business day.
- Peak periods: During sale events, festive seasons (Diwali, Navratri, Valentine's Day), and high-volume periods, dispatch may take up to 2 additional business days. We will communicate any delays via email and WhatsApp.
- Sundays and public holidays: No dispatch occurs. Orders placed on Sundays or public holidays are processed on the next business day.
- Once your order is dispatched, you will receive a tracking link via email and WhatsApp. Please allow up to 2 hours for tracking to activate after dispatch confirmation.
💡 If you need your order urgently, WhatsApp us at +91 95823 39969 before placing your order and we will confirm the earliest possible dispatch date for your pincode.
Made For You
Pre-Order & Made-to-Order
Some designs on our website are available on a pre-order or made-to-order basis. These pieces are crafted fresh for you after your order is placed and are not dispatched from ready stock.
- Standard minimum production time: 15–20 business days from order confirmation. This is our standard minimum production window and is not a guaranteed completion or delivery date. Depending on current production workload, order volume, demand, or the complexity of a particular design, production may take longer than 20 business days.
- Courier transit is additional: The production period does not include courier transit time. Once production and quality check are complete, your order will be dispatched and the applicable delivery timeline for your zone will begin from the date of dispatch.
- Certain designs — particularly those with intricate detailing, specific stone settings, or custom sizing — may require additional production time. If your order is expected to take materially longer than the standard production window, our team will communicate the updated expected timeline via WhatsApp or Email.
- 1. Manufacturing: The base design is crafted in surgical-grade stainless steel by our artisans.
- 2. PVD Gold Plating: The piece goes into our Physical Vapour Deposition (PVD) chamber, where gold is vacuum-bonded to the surface at a molecular level. This is what makes our jewellery anti-tarnish and water-resistant.
- 3. Buffing & Polishing: Each piece is hand-buffed and polished to achieve a premium mirror or matte finish.
- 4. Quality Check: Our QC team individually inspects every piece for finish, plating consistency, clasp function, and stone setting before it is approved.
- 5. Dispatch: Once cleared, your order is packed and dispatched. You will receive a tracking link via WhatsApp and Email.
💛 Because each piece is made fresh for you, the making timeline is a process — not a delay. We do not cut corners on any of the steps above, and that is exactly why your jewellery lasts.
Production stages cannot be skipped or expedited. If you contact us during the stated production window, our team can confirm the current production status of your order.
Cancellations, Returns & Exchanges
Cancelling, Returning or Exchanging an Order
Order cancellations, returns, refunds, and exchanges — including the rules for pre-order, made-to-order, and custom pieces, and for Partial COD advances — are covered in full in our Cancellation, Return & Refund Policy. In short:
- Cancellation: Possible only before your order is dispatched. Once a shipping label is generated, the order cannot be cancelled.
- Pre-order & made-to-order: Can be cancelled only before production begins. These pieces are final sale — no returns or exchanges.
- Damaged, defective, wrong, or missing item: Report within 24 hours of delivery with an unboxing video.
- Exchange: Request within 3 days of delivery. Shipping and handling charges apply.
💡 Where this Shipping Policy and the Cancellation, Return & Refund Policy differ on cancellations, returns, refunds, or exchanges, the Cancellation, Return & Refund Policy applies.
Delivery Issues
Failed Deliveries & Undelivered Orders
In rare cases, orders may be returned to us by the courier if delivery could not be completed. Here is what happens in each scenario.
- If delivery is attempted and fails: The courier may make multiple delivery attempts before returning the package to us, depending on the courier's operational process and your pincode. Please ensure your delivery address and phone number are accurate at checkout — we are not responsible for failed deliveries due to an incorrect address or phone number.
- Refused or undelivered orders are not cancellations: Refusing delivery, or being unavailable for all delivery attempts, does not count as a cancellation or return. No refund is issued solely because delivery failed. Any amount due is handled only after the package reaches our unit and is checked.
- Prepaid orders returned to us: We will notify you via email and WhatsApp. You may choose to have the order re-shipped at an additional shipping charge, or receive the order value minus the applicable charges described below. The balance is processed within 5–7 business days of the package reaching our unit.
- Partial COD orders returned to us: The advance paid is handled strictly according to the Partial COD terms in our Cancellation, Return & Refund Policy (in short: shipping, return shipping, and handling charges are deducted, and any balance is added as store credit). No separate calculation under this Shipping Policy applies.
- COD orders returned to us: No payment was made, so no refund applies. Repeated COD refusals from the same customer, address, or phone number may result in COD being disabled for future orders.
- Who bears the charges: If the return-to-origin (RTO) occurs because of an incorrect address or contact number, customer refusal, customer unavailability, or another customer-related reason, the outward shipping, return shipping, and handling charges may be deducted. If the RTO is caused by Carryallco or a verified courier error not attributable to the customer, these charges will not be deducted.
- If your order shows delivered but you haven't received it: Contact us within 24 hours of the delivery confirmation on WhatsApp at +91 95823 39969 with your order number. We will raise a dispute with the courier immediately and may request the delivery OTP, delivery confirmation, courier scan details, or other information needed to investigate. Claims raised after 24 hours of the delivery status update may not be accepted by the courier.
On Delivery
Receiving Your Order
Please inspect your order at the time of delivery. Taking a few simple steps will protect you in the rare event of an issue.
- Record an unboxing video: Record a continuous, uncut video of the sealed package being opened. This is the primary evidence for any damaged, defective, wrong, or missing-item claim. Claims without it may be declined where other evidence is insufficient.
- Check the outer packaging: If the outer package appears severely damaged or tampered with, photograph it before accepting and contact us immediately at +91 95823 39969. If the package appears materially compromised, you may refuse delivery where the courier permits.
- Inspect the product immediately: Check that the item received matches your order in style, colour, and quantity. Any damage, defect, wrong item, or missing item must be reported within 24 hours of delivery.
- Keep all packaging: Retain the original box, pouch, and card until you are certain you are keeping the item. They are required for any return or exchange.
International Orders
International Shipping
Carryallco ships to select international destinations including Canada, UAE, and the United Kingdom. International orders are subject to separate terms — please read before placing your order.
- Delivery timelines for international orders vary by destination and are communicated at checkout.
- All applicable customs duties, import taxes, and local charges at the destination country are the sole responsibility of the customer. Carryallco does not pre-pay duties on international shipments. Customs duties, import taxes, and destination-country charges paid by the customer are not collected or refunded by Carryallco.
- A tracking number is provided for all international shipments. Carryallco is not responsible for delays caused by customs clearance at the destination country.
- Our Cancellation, Return & Refund Policy for India does not apply to international orders. If you wish to return an item, you must ship it back to our Varanasi warehouse entirely at your own cost and risk.
- Carryallco does not arrange or fund international return shipping. The customer is responsible for all return shipping costs, customs duties, import fees, and any other charges incurred during transit.
- Contact us first: Email support@carryallco.com before shipping anything back. International returns sent without prior written approval may be refused or held pending verification. Carryallco may not be able to process or return an unapproved shipment until the sender's details and return eligibility have been verified.
- The customer is responsible for arranging and paying for international return shipping and should use a tracked and insured service. Carryallco is not responsible for loss or damage occurring while the return shipment is in transit before it is received by Carryallco, except where required by applicable law.
- International shipping costs: International shipping is charged at checkout based on the destination country and order weight. Shipping costs are non-refundable once the order has been dispatched.
- Refused or undelivered international orders: If an international order is refused or undeliverable and returned to us, we will deduct both the outward and return international shipping charges before processing any refund. This amount can be significant for international shipments.
Legal
Governing Terms
This policy is offered by Carryallco voluntarily and is in addition to — not a replacement for — your statutory rights under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Carryallco reserves the right to amend this policy at any time without prior notice. Any changes will be reflected on this page. Purchases made before a policy change will be governed by the policy in effect at the time of purchase.
Nothing in this policy limits or excludes any rights you may have under Indian consumer protection legislation. In the event of any conflict between this policy and applicable law, applicable law shall prevail.
This policy is governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 — including your right to approach the Consumer Commission having jurisdiction where you reside or work — disputes arising out of orders placed on carryallco.com shall be subject to the jurisdiction of the courts of Varanasi, Uttar Pradesh, India.
For any queries, contact our customer support team at support@carryallco.com or WhatsApp +91 95823 39969 (Monday–Saturday 9 AM–8 PM IST; Sunday 10 AM–7 PM IST).