Mexico Collar Chain Necklace | 18K Gold PVD

Getting your ring size right before ordering is important — rings cannot be exchanged for sizing reasons after the 24-hour window. We recommend measuring your finger at the end of the day when it's slightly larger, using a thin strip of paper or a ring you already own as reference. Our full size guide covers all measurements with a step-by-step method.

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Most of our necklaces come with a standard 45cm chain — this sits at the collarbone and works well for both pendants and everyday wear. If you'd like a longer length, we offer separate chains up to 60cm which you can pair with any pendant or wear solo. A 60cm chain falls at the chest and works well for layered looks. If you're unsure what length suits you, WhatsApp us at +91 95823 39969 before ordering and we'll help you pick the right one.

Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): 3 business days on Express, 6 business days on Free Shipping. North East India, Gujarat, and Jammu & Kashmir: up to 10 business days. Your tracking link is sent via email and WhatsApp once your order is dispatched.

All return and exchange requests must be raised within 24 hours of delivery — this applies to both our American Diamond and Demifine 18K Gold collections. Requests raised after 24 hours will not be eligible.

For American Diamond pieces: exchanges accepted within 3 days of delivery, provided the request was raised within 24 hours.

For Demifine 18K Gold pieces: if the piece has genuinely never been worn and is in original condition with all packaging, we extend the exchange window to 100 days — but the initial request must still be raised within 24 hours of delivery.

We arrange a reverse pickup from your doorstep in most cases. An unboxing video is required for all requests without exception.

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Your tracking link is sent via email and WhatsApp as soon as your order is dispatched. You can also track your order anytime on our website under Order Tracking. If you haven't received your tracking details within 2 business days of ordering, WhatsApp us at +91 95823 39969 with your order number.

Email us at support@carryallco.com with your order number and a clear photo or short video of the issue. Our team will review within 48 hours and confirm eligibility. If approved, we'll guide you through sending the piece to our Varanasi unit — we cover return shipping back to you. One complimentary claim per piece, valid on full-price purchases.

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