We want your most-loved jewellery to last a lifetime, which is why we offer a 5-year warranty that covers every piece free of charge. After that, we offer a lifetime repairs service for a small fee, so you can wear your jewellery again and again.
REPLATING
If you notice your vermeil jewellery losing its colour over time, we're happy to re-plate it for you.
RESIZING
Our rings can be resized up to two sizes higher or lower than their original measurement. Please note that several designs can't be resized due to their configuration, so please contact Customer Care if you're unsure.
REPAIRING
Where possible, we'll repair your piece and send it back - good as new. If it's not fixable and you're still within your 5-year warranty, we'll offer you a direct replacement or voucher.
Note: The 5-year warranty is valid only on full-price purchases and can be availed once per product.